Walk-in || DUTY Officer (DO) RAMP - Aviation

Role & responsibilities Lead and provide work direction to ramp handling teams during scheduled and ad-hoc flight operations.Manage and monitor overall ramp operations to ensure safe, efficient and timely flight turnaround.Ensure compliance with company KPIs, SLAs, safety, security and operational standards.Monitor ramp team attendance, manpower allocation and shift-wise duty assignments.Conduct pre-shift briefings and debriefings for ramp teams and third-party service providers.Coordinate manpower and Ground Support Equipment (GSE) allocation based on flight requirements.Ensure required GSE is planned, available and serviceable as per operational requirements and SLAs.Coordinate with maintenance teams regarding GSE breakdowns and serviceability issues.Monitor cross-utilization and reallocation of manpower during operational changes, delays and additional flights.Monitor baggage sortation, baggage reconciliation and first-bag/last-bag dispatch processes.Coordinate Cargo/Mail delivery within defined cut-off timings.Monitor load control flight close-outs and ensure required operational paperwork is completed and dispatched.Monitor aircraft arrival and departure activities including offloading, loading, cabin cleaning and aircraft servicing.Coordinate aircraft parking bay allocation with Duty Load Controllers/OCC.Maintain close coordination with airline customers, airport authorities, supervisors and internal departments.Conduct spot checks at the ramp to ensure pre-flight and post-flight activities are completed as required.Investigate and report operational irregularities, accidents and incidents occurring in the airside/ramp area.Ensure all safety, security and operational occurrences are reported promptly.Maintain accurate records and logs of GSE, communication radios, mobile phones, tablets, WCHR, headsets and other support equipment.Ensure operational deviations such as delayed flights, extra flights and charter operations are properly managed.Prepare manpower and equipment planning/allocation for the next 24 hours.Ensure accurate and timely data capture, daily reports and operational records through designated reporting systems.Prepare end-of-shift summary reports covering ramp activities and operational issues.Coordinate with Duty Officer Passenger Services to support on-time flight dispatch.Participate in staff performance reviews and disciplinary processes where required.Ensure company policies and procedures are maintained and enforced throughout the shift.Perform any additional operational duties assigned by management.
Preferred candidate profile Minimum 3 years of experience as a Ramp Supervisor / Ramp Operations Supervisor in airport ground handling or aviation operations.Strong hands-on experience in ramp operations, aircraft turnaround and airside ground handling.Good knowledge of Ground Support Equipment (GSE), manpower allocation and ramp resource planning.Experience handling scheduled and ad-hoc flight operations.Experience in baggage handling, baggage reconciliation, aircraft loading/offloading and flight dispatch coordination.Knowledge of load control coordination, cargo/mail delivery and aircraft servicing activities.Strong understanding of airport safety, security, SLA and KPI compliance.Proven team leadership and ability to manage ramp handling teams during busy operations.Excellent coordination skills with airline customers, airport authorities, OCC, maintenance and third-party service providers.Ability to investigate and report operational incidents, irregularities and safety occurrences.Strong organizational, problem-solving and multitasking abilities.Excellent verbal and written communication skills in English.Knowledge of Arabic will be an added advantage.Customer-focused with strong quality and safety awareness.Ability to handle conflict and work effectively under pressure.Valid driving license is required.Willingness to work flexible hours, shifts, weekends and in varying weather conditions.Candidates with GCC / KSA airport ground handling experience will be preferred.

Role: Aviation & Aerospace - Other,Industry Type: Aviation,Department: Aviation & Aerospace,Employment Type: Full Time, PermanentRole Category: Aviation & Aerospace - Other

EducationUG: Any Graduate

About company In 2025, Swissport International AG provided best-in-class airport ground services for some 243 million airline passengers and handled roughly 5.2 million tons of air freight at 126 air cargo centers worldwide. Company InfoLink:Soundlines Consultancy website